Shipping & Return Policy
Shipping & Return Policy
Shipping
Where We Ship
We deliver to all serviceable pin codes across India. International shipping is currently unavailable.
Processing Time
Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. You'll receive a confirmation email once your order is placed.
Estimated Delivery
Metro cities 3 – 5 business days Tier 2 & 3 cities 5 – 7 business days Remote / rural areas 7 – 10 business days Timelines are estimates and may vary due to weather, logistics delays, or holidays.
Tracking Your Order
A tracking link will be sent via email or SMS once your order is shipped, so you can follow its journey in real time.
Packaging
All candles and fragrance oils are securely packed with protective materials to prevent breakage or leakage during transit.
Returns & Replacements
Returns & Replacements
No-Return Policy
Due to the nature of our products, we do not accept returns for change of mind, scent preference, or any reason other than transit damage.
Damaged or Defective Items
If your order arrives damaged, broken, or leaking, we'll send a replacement or issue store credit at no extra cost. To be eligible, please follow these steps:
- Record an unboxing video — Film a clear, unedited video from the moment you begin opening the package. It must show the shipping label, outer packaging, and the condition of the product inside.
- Report within 24 hours — Contact us within 24 hours of delivery with the unboxing video and your order number.
- Submit your claim — Email everything to mellowmoments.in@gmail.com
- Record an unboxing video — Film a clear, unedited video from the moment you begin opening the package. It must show the shipping label, outer packaging, and the condition of the product inside.
- Report within 24 hours — Contact us within 24 hours of delivery with the unboxing video and your order number.
- Submit your claim — Email everything to mellowmoments.in@gmail.com
⚠️Claims without a complete unboxing video or submitted after the 24-hour window will not be eligible for a replacement.
What Doesn't Qualify
- Products damaged after delivery due to customer mishandling
- Natural variations in scent strength or wax colour (characteristic of handcrafted products)
- Products that have been opened and partially used
- Products damaged after delivery due to customer mishandling
- Natural variations in scent strength or wax colour (characteristic of handcrafted products)
- Products that have been opened and partially used
Refunds
Refunds
We do not offer monetary refunds. Eligible damage claims will be resolved through a replacement shipment or store credit of equivalent value.
Order Cancellation
Order Cancellation
Orders can be cancelled before they are dispatched by contacting us promptly. Once an order has been shipped, it cannot be cancelled.
