MellowMoments
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Products

What does "clean fragrance" mean?

Clean fragrance means our scents are without toxic chemicals commonly found in conventional fragrances. Every fragrances is IFRA compliant and carefully chosen to be non-toxic, cruelty-free, and safe for your home and family — including children and pets.

Are your fragrances free from harmful chemicals?

Yes. Our fragrances are 100% free from phthalates, parabens, sulphates, and other harmful toxins. We use only clean fragrance so you can enjoy every scent without worry.

Are your candles made from natural wax?

Yes, our candles are made from 100% Soy wax and clean fragrance oils free from toxins. 

How long does a candle burn?

Our 200g candle burns for approximately 35–40 hours. Each collection varies to know exact burning hours check in our product description.

How should I store my candles and fragrance oils?

Keep them in a cool, dry place away from direct sunlight. This helps preserve the scent and prevents the wax from softening or the oil from losing its fragrance.

Are your fragrance oils safe for use in diffusers/skin?

No, We do not recommend them to use on your skin. 

Why does the colour or scent intensity vary slightly between batches?

Our products are crafted in small batches, so minor variations in colour or scent strength are natural and a sign of the handmade process.

Returns & Replacements

Can I return a product if I don't like the scent?

Unfortunately, no. Due to the nature of our products, we don't accept returns for scent preference or change of mind.

What if my product arrives damaged?

We'll replace it for free. You must record an unboxing video showing the damage and report it within 24 hours of delivery. For more details refer our Shipping and return policy page.

Do you offer refunds?

We don't offer monetary refunds. Eligible damage claims are resolved through a replacement for free. 

Can I modify or cancel my order after placing it?

Yes, as long as the order hasn't been dispatched yet. Contact us immediately via email or WhatsApp and we'll do our best to help.

Still have questions? We're happy to help! 
Contact US

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